Yaka — A to Z Express · Last updated: September 3, 2026
Yaka is operated by A to Z Express, a ride-hailing service launching in Muanda, Democratic Republic of Congo, with planned expansion to Kinshasa and other cities. Contact: support@yakaride.app
We collect the following information when you use Yaka: • Account data: your name, email address, and phone number when you register. • Location data: your real-time GPS coordinates while the app is in use. Drivers' locations are collected while they are online. Riders' locations are used to match them with nearby drivers. • Ride data: pickup and destination addresses, trip duration, fare, and payment method chosen (cash or mobile money). • Device data: device type, operating system version, and app version for diagnostics. • Safety data: if you trigger an SOS alert, your location at the time of the alert is recorded.
Your data is used solely to operate the Yaka service: • To match riders with available drivers. • To calculate fare estimates and process payments. • To show drivers and riders real-time locations during a trip. • To send ride status updates and safety alerts. • To resolve disputes between riders and drivers. • To improve app performance and fix bugs. We do not sell your personal data to third parties. We do not use your data for advertising purposes.
Location is the core function of Yaka. • Riders: we access location only while the app is open ("foreground only") to show your position on the map and calculate pickup. • Drivers: we access location while the app is open and the driver is marked online, to broadcast their position to nearby riders. Location data is not collected when the app is closed or in the background. You can revoke location permission at any time in your device Settings, though this will prevent the app from functioning correctly.
We share limited data only as necessary: • With your matched driver or rider: name and live location during an active trip only. • With our backend infrastructure (Neon/PostgreSQL hosted in the EU): to store rides, accounts, and payments securely. • With law enforcement or emergency services: only when required by law or when responding to an active SOS alert. We do not share your data with advertisers, data brokers, or analytics platforms.
• Account data is retained for as long as your account is active. • Ride history is retained for 24 months for dispute resolution purposes. • SOS alert records are retained for 36 months. • You may request deletion of your account and associated data at any time by emailing support@yakaride.app. We will respond within 30 days.
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your account and data. • Withdraw consent for location tracking at any time. • Lodge a complaint with a relevant data protection authority. To exercise any of these rights, contact us at support@yakaride.app.
Yaka is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us immediately.
We use industry-standard security measures including encrypted database connections (TLS), hashed authentication tokens, and role-based access controls to protect your data. No system is 100% secure, and we encourage you to use a strong, unique password for your account.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date below and notify you via in-app notification for material changes. Continued use of Yaka after changes constitutes your acceptance of the updated policy.
For any privacy-related questions or requests: A to Z Express — Yaka App Email: support@yakaride.app Location: Muanda, Kongo Central, Democratic Republic of Congo
© 2026 A to Z Express. All rights reserved. · Yaka — Muanda, DRC