Yaka — A to Z Express · Last updated: September 3, 2026
By downloading, installing, or using the Yaka app ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App. These Terms apply to all users of Yaka, including riders requesting transportation services and drivers providing those services.
Yaka is a ride-hailing platform operated by A to Z Express, connecting riders with independent drivers in Muanda, Kongo Central province, Democratic Republic of Congo, with planned expansion to Kinshasa and other Congolese cities. Yaka is a technology platform. We do not provide transportation services directly. Drivers on Yaka are independent contractors, not employees of A to Z Express.
To use Yaka, you must: • Be at least 18 years of age. • Have the legal capacity to enter into a binding agreement. • Have a valid phone number and email address. • Not be prohibited from using the service under applicable law. Drivers must additionally hold a valid driving licence and vehicle registration documents as required by the laws of the Democratic Republic of Congo.
You are responsible for maintaining the confidentiality of your account credentials. You agree to: • Provide accurate and complete information when registering. • Keep your account information up to date. • Notify us immediately at support@yakaride.app if you suspect unauthorised access to your account. • Not share your account with any other person. We reserve the right to suspend or terminate accounts that violate these Terms.
As a rider, you agree to: • Use Yaka only for lawful purposes. • Treat drivers with respect at all times. • Pay the agreed fare at the end of each trip, whether by cash or mobile money as selected. • Not request rides for others without their knowledge and consent. • Not engage in any fraudulent activity, including disputing legitimate charges. • Provide accurate pickup and destination information. Yaka reserves the right to charge a cancellation fee for trips cancelled after a driver has been dispatched.
As a driver, you agree to: • Maintain a valid driving licence and vehicle insurance at all times. • Keep your vehicle in a safe, clean, and roadworthy condition. • Accept and complete rides in good faith. • Treat all riders with professionalism and respect. • Not discriminate against riders on the basis of race, religion, gender, disability, or any other protected characteristic. • Report any accidents or incidents to A to Z Express promptly via the safety line. • Accurately report earnings for reconciliation purposes. Drivers found to have engaged in fare manipulation, harassment, or fraud will be permanently removed from the platform.
Fares are calculated based on distance, time, and any applicable surcharges displayed in the app at the time of booking. Payment methods accepted: • Cash — paid directly to the driver at the end of the trip. • Mobile Money — processed via Airtel Money or Orange Money. Yaka displays a fare estimate before you confirm a ride. The final fare may differ slightly based on actual route taken and traffic conditions. All prices are displayed in Congolese Francs (CDF/CF).
Riders may cancel a ride request before a driver has been matched at no charge. Cancellations after matching may incur a cancellation fee. For disputes regarding charges, contact support@yakaride.app within 48 hours of the trip. We will review and respond within 5 business days. Refunds for mobile money payments will be processed within 7 business days where applicable.
Your safety is our top priority. • The SOS button in the app connects you to emergency support. Use it only in genuine emergencies. • Misuse of the SOS feature may result in account suspension. • We encourage riders to share their trip details with trusted contacts using the live trip sharing feature. • Report any safety concerns immediately to support@yakaride.app or via the in-app safety line.
You agree not to: • Use Yaka for any illegal purpose. • Damage or deface any vehicle. • Harass, threaten, or abuse drivers, riders, or A to Z Express staff. • Attempt to manipulate fares or ratings. • Use automated scripts or bots to interact with the App. • Reverse-engineer or tamper with the App. • Create multiple accounts to circumvent bans or restrictions.
Yaka uses a mutual rating system. Riders rate drivers and drivers rate riders after each trip. Ratings must be honest and based on genuine trip experience. We reserve the right to remove reviews that are fraudulent, abusive, or in violation of these Terms. Drivers with consistently low ratings may be removed from the platform. Riders with consistently low ratings may have their access restricted.
To the maximum extent permitted by law, A to Z Express shall not be liable for: • Any indirect, incidental, or consequential damages arising from use of Yaka. • Delays, cancellations, or failures of service caused by factors outside our control. • Actions or omissions of independent drivers. • Loss of property during a trip. Our total liability to you for any claim shall not exceed the value of the fare paid for the trip in question.
We may update these Terms from time to time. When we do, we will update the "Last updated" date and notify you via in-app notification for material changes. Continued use of Yaka after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Democratic Republic of Congo. Any disputes arising from these Terms or your use of Yaka shall be subject to the jurisdiction of the courts of Kinshasa, DRC, unless otherwise agreed in writing.
For questions about these Terms: A to Z Express — Yaka App Email: support@yakaride.app Location: Muanda, Kongo Central, Democratic Republic of Congo
© 2026 A to Z Express. All rights reserved. · Yaka — Muanda, DRC